Safety that gives you freedom
This is how we build your trust
24/7 support
If you are facing an issue, our team is here to answer your questions and move fast to resolve it.
Custody
Funds are stored in segregated, multi-signature wallets and undergo regular independent third-party audits.
Crime Prevention
We use an advanced security strategy that combines tools, real-time monitoring, and expert processes to prevent financial crimes like fraud, money laundering, and the financing of terrorism.
Regulatory Compliance
We comply with applicable licensing requirements in the regions where we operate, and actively contribute to the development of global crypto regulations through industry participation.
Transparency
Bitso is committed to transparency and operational integrity and regularly publishes cryptographic proof that all user funds are fully accounted for.
Your assets, safeguarded
Bitso prioritizes the security of your assets. We segregate customer funds assets from corporate capital, use multi-signature wallets, and subject our systems to regular independent third-party audits to ensure the integrity of your funds. These controls—together with our strategic partnerships and additional protection measures—are designed to mitigate risk and support transparent operations.
Take control of your account security
We’re fully committed to protecting your assets. Not only do we have an in-house cybersecurity team safeguarding our platform’s integrity, but we also provide you with a robust set of customizable security features, so you can take control of your account’s safety.
- Two-Factor Authentication (2FA)
- Enable or disable withdrawals
- Device and session management
- Login alerts via real-time push notifications
- Secure access with PIN or Face ID
Trust starts with protection
Our strategy covers the most critical aspects of cybersecurity, including:
Alignment with global standards.
We’re ISO/IEC 27001:2022 certified.
A leader in crypto exchange security
We continuously strengthen our security — a commitment that has earned us high exchange security ratings on CER.live, one of the industry's foremost leaderboards for crypto exchange companies' security.
Advanced threat monitoring
24/7 threat detection with proactive monitoring and real-time alerts.
A top-tier security team
Our security specialists are always sharpening their skills to stay ahead of emerging threats.
Quetzal—our in-house research unit
Through Quetzal, we actively research and respond to emerging Web3 threats, pushing the boundaries of proactive defense.
Community-driven protection
We believe security is a shared responsibility. That's why we partner with ethical hackers through our Bugcrowd bug bounty program, to uncover and fix vulnerabilities. Join us in strengthening our platform.
Building a safer financial system
Our measures include:
- Anti-money laundering (AML) and counter-terrorism financing (CTF) monitoring frameworks.
- Know Your Customer (KYC) and Customer Due Diligence (CDD) strategies.
- Real-time transaction monitoring and pattern analysis.
- Machine learning models for fraudulent activities detection
- Ongoing collaboration with authorities.
Investments done right
- Bitso holds a Distributed Ledger Technology (DLT) license issued by the Gibraltar Financial Services Commission (GFSC). See our GFSC license approval.
- We operate under strict principles, including secure asset custody, independent third-party audits, and localized world-class customer support.
Compliant wherever we operate
Mexico
Payments in Mexican pesos are handled by Nvio Pagos México, S.A.P.I. de C.V., Institución de Fondos de Pago Electrónico (IFPE), a licensed electronic payments institution regulated under Mexico’s Fintech Law.
Brazil
Operations with Brazilian reais are carried out by Nvio Brasil Bitso Instituição de Pagamento Ltda., a payment services provider regulated by the Central Bank of Brazil.
Argentina
Transactions in Argentine pesos are handled by Nvio Pagos Argentina S.A.U., a payment services provider that offers payment accounts (PSPCP) regulated by the Central Bank of Argentina.
Colombia
Services in Colombian pesos are carried out by Nvio Pagos Colombia S.A.S., a payment services provider regulated and surveilled in AML/ATF, privacy and corporate matters.
We’re active members of:
Proof of Solvency: the proof that matters
Trust is earned, and we can prove it. Every product, feature, and decision at Bitso is guided by transparency, responsibility, and constant accountability.
How do we prove it?
We build trust through monthly, third-party audits using zero-knowledge tech. This proves our reserves match or exceed user assets without compromising privacy, verifiable directly from each account.
Looking for detailed documentation?
If you want to learn more about our Proof of Solvency, you can read this article. You can also explore our Trust Center for in-depth information on our security, privacy and transparency measures.