Compliance and governance

International certification

Insurance policy

Security measures

AML mechanisms

Cybersecurity strategies

Licenses and regulations

Regulatory principles

Bitso international

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safety

Your crypto is safe

Learn about the strategies we apply to keep your funds safe. Check out the licenses, insurances, and best-practices that support our operations.

Learn more about:

Crypto licenses and insurance

Work ethics and security

Local licenses and associations

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Our Core

Trust, Transparency and Risk Management are at the Core of Our Business

Take a look at what we’re doing at Bitso to ensure the safety of our operations and our clients’ funds

Compliance

We're a certified company

The first financial services provider powered by crypto in Latin America that’s internationally regulated.

We hold a DLT license granted by the Gibraltar Financial Services Commission (GFSC), one of the most innovative financial regulators in the world. We operate under the GFSC’s principles, which include:

Secure custody of funds

We're audited by a third party and undergo thorough risk assessments to ensure secure custody of our customer's funds.

High security standards

Monitoring and eliminating vulnerabilities throughout our security systems on a daily basis.

Customer support

Providing world-class customer support across all countries where we operate.

Check out Bitso's license approval by the GFSC

Insurance

Your crypto is safe

We want you to rest assured that funds at Bitso are safeguarded using the best custody practices out there.

World-class partnerships

We’ve partnered with leading companies in the industry, from across the globe, to ensure the protection of our funds.

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Protected by Coincover

Bitso holds an insurance-backed guarantee that protects almost all of our digital assets in case our own wallets are compromised

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Work ethics

We combat all illicit activities

One of our priorities is to prevent our solutions from being used for the wrong purposes.

We're committed to making crypto useful for ethical and well-intended ends only. We combat illegal and malicious activities via:

AML and CFT frameworks

We continuously monitor suspicious activities to guard against money laundering and terrorism financing.

Customer Due Diligence

We use CDD and KYC strategies to map and uncover potential risks coming from our user base.

Reports to authorities

We collaborate with law enforcement and authorities to make the crypto ecosystem a safe place for you.

Monitoring transactions

We monitor transactions to identify unusual behaviors and prevent illicit activities.

AML and CFT frameworks

We continuously monitor suspicious activities to guard against money laundering and terrorism financing.

Customer Due Diligence

We use CDD and KYC strategies to map and uncover potential risks coming from our user base.

Reports to authorities

We collaborate with law enforcement and authorities to make the crypto ecosystem a safe place for you.

Monitoring transactions

We monitor transactions to identify unusual behaviors and prevent illicit activities.

CyberSecurity

We live and breathe Cybersecurity

We’re one of the most secure crypto-exchanges in the world.

Rated 3 out of 3 Stars by Hacken’s CERtified program.

Our strategies include:

Incident response

To identify, contain, and eliminate cyberattacks and data breaches.

Data privacy

We follow GDPR's standards to guarantee our customers’ privacy.

Constant monitoring

We maintain a 24/7 monitoring and alert program for risks and potential security breaches.

2FA Authentication

All users can enable multi-factor authentication methods for login.

Bounty program

We maintain an ongoing bounty program open to anyone that wants to help us spot and fix security vulnerabilities.

Awareness program

We constantly train and prepare our collaborators against phishing and other cyber attack attempts.

Check out our HackerOne rating

Regulation

We work with leading associations

We’ve partnered with several associations in Latin America and worldwide to maintain open dialogues with regulators and promote openness to crypto. We advocate for industry best practices and appropriate regulations.

Meet the associations we’re a part of:

Licenses

We're a global company operating locally

Our team is global and we hold local licenses in each of the countries where we operate.

Meet our local entities:

Argentina

Our operations with Argentine pesos are carried out by Nvio Pagos Argentina SAS, which is regulated by the Central Bank of Argentina as a Payments Service Providers that Offer Payments Accounts (PSPCP). For more information about Nvio Pagos Argentina, please visit www.nvio.ar

Brazil

Our operations with Brazilian reais are carried out by Nvio Brasil Serviços de Pagamentos, which is in the process of becoming a regulated Payments Institutions (IP) under the Central Bank of Brazil.

Colombia

Our operations with Colombian pesos are carried out by Nvio Pagos Colombia. Operations carried out by Nvio Pagos Colombia through Banco de Bogotá are regulated by the Superintendencia Financiera under its regulatory sandbox.

Mexico

Our operations with Mexican pesos are carried out by Nvio Pagos México SAPI de CV, which is regulated under the Mexican Fintech law. For more information about Nvio Pagos Mexico, please visit www.nvio.mx